Beyond Here CIC
Last updated: August 2026
1. Introduction
Beyond Here CIC is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, attend our community groups, participate in workshops or coaching, subscribe to our mailing list, or otherwise engage with our services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.
2. Who We Are
Beyond Here CIC is a Community Interest Company providing structured support that complements NHS care, offering continued support for individuals as they transition beyond active medical care. This includes helping people work towards recovery where possible, as well as supporting those living with ongoing symptoms to achieve greater wellbeing, relief, resilience, and quality of life.
For the purposes of data protection law, Beyond Here CIC is the Data Controller.
For any privacy-related queries, please contact:
Email: saravaro2@gmail.com
3. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Name
- Email address
- Telephone number
- Postal address
- Emergency contact details (where relevant)
Service Information
- Workshop registrations
- Event attendance
- Coaching bookings
- Programme participation information
- Feedback and evaluation forms
Website Information
- IP address
- Browser type
- Device information
- Website usage information collected through cookies and analytics
Sensitive Information
Where appropriate and with your consent, we may collect information relating to wellbeing, support needs, accessibility requirements, or personal circumstances relevant to participation in our services.
This information is treated with additional confidentiality and safeguards.
4. How We Collect Information
We collect information when:
- You contact us
- You subscribe to our newsletter
- You register for an event or workshop
- You book coaching or support sessions
- You complete forms, surveys, or feedback questionnaires
- You visit our website
5. How We Use Your Information
We use your information to:
- Deliver workshops, events, coaching, and programmes
- Respond to enquiries
- Process bookings and payments
- Send information you have requested
- Communicate about events and services
- Monitor and improve our services
- Meet funding, reporting, and governance requirements
- Comply with legal obligations
We will never sell your personal information.
6. Grant Funding and Impact Reporting
As a Community Interest Company, some of our activities may be supported by grant funding.
Funders may require information demonstrating the impact of our work.
Where possible, information shared for reporting purposes will be anonymised and aggregated so individuals cannot be identified.
Personal information will only be shared where necessary, lawful, and with appropriate safeguards.
7. Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Consent
- Contract
- Legal obligation
- Legitimate interests
Where we rely on consent, you may withdraw it at any time.
8. Sharing Information
We may share information with trusted service providers who help us operate our services, including:
- Website providers
- Email marketing platforms
- Online booking systems
- Payment processors
- Professional advisers where required
All third-party providers are expected to process data securely and in accordance with UK GDPR.
We do not sell personal information to third parties.
9. Data Retention
We only keep personal information for as long as necessary.
Typical retention periods include:
- Mailing list information: until you unsubscribe
- Financial records: up to 7 years
- Coaching and programme records: up to 7 years after services end
- Website analytics: according to platform settings
Information that is no longer required is securely deleted or anonymised.
10. Data Security
We take appropriate technical and organisational measures to protect personal information, including:
- Password-protected systems
- Secure cloud storage
- Restricted access to information
- Secure disposal of records
While no system can guarantee absolute security, we take reasonable steps to protect your information.
11. Cookies
Our website may use cookies and similar technologies to improve user experience and understand website usage.
Cookies may be used to:
- Ensure the website functions correctly
- Remember user preferences
- Analyse website performance
- Improve services
You can manage cookie preferences through your browser settings.
12. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.
13. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
To exercise your rights, please contact us using the details above.
We will normally respond within one calendar month.
14. Complaints
If you have concerns about how your personal information is handled, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 111
Website: www.ico.org.uk
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on our website and the revised version will take effect immediately upon publication.